Legal · kjok Bangladesh
kjok Privacy Policy — How We Handle Your Data
Your privacy is important to us. This policy explains what we collect, why we collect it, and how it is protected.
Overview
This Privacy Policy describes how kjok ("we", "us", "our"), operating the platform at kjok.bio, collects, uses, stores, and protects the personal information of users ("you", "your") who register accounts and use the kjok platform in Bangladesh. This Policy forms part of the kjok Terms and Conditions and by registering an account you confirm that you have read and understood this Policy.
We are committed to handling your data responsibly, transparently, and in accordance with reasonable data protection standards applicable to online platforms serving users in Bangladesh. We do not sell your personal data to third parties, and we do not share it with advertisers or marketing networks.
Effective Date
This Privacy Policy is effective as of January 1, 2026. The current version is always available at kjok.bio/privacy-policy.
Data Controller
kjok, operating at kjok.bio, is the data controller responsible for personal information collected through the platform. For data-related enquiries, contact [email protected].
Scope
This Policy applies to all personal data collected through the kjok website at kjok.bio, accessed via any device or browser, including mobile browsers on Android and iOS devices used within Bangladesh.
1. Information We Collect
Information You Provide Directly
When you register a kjok account or use the platform, you provide us with personal information directly. This includes:
- Your full name as provided during registration.
- Your mobile phone number, which is used as your primary account identifier and linked to your bKash, Nagad, or Rocket wallet for payment processing.
- Your date of birth, collected to verify that you meet the 21+ age requirement.
- Identity verification documents (such as a National Identity Card or NID) if requested during KYC verification.
Information Collected Automatically
When you access or use the kjok platform, certain technical information is collected automatically by our systems. This includes:
- IP address and general geographic location derived from your IP (country or city level only; we do not collect precise GPS location).
- Device type, operating system, and browser information used to access the platform.
- Session data including login timestamps, pages visited, games played, bets placed, and withdrawal requests.
Information from Third-Party Payment Providers
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, those payment providers transmit transaction confirmation data to kjok (such as a transaction reference number and the amount). kjok does not receive, store, or process your mobile wallet PIN or password at any stage. Payment credentials remain within the payment provider's own systems.
2. How We Use Your Information
kjok uses the personal information we collect for the following purposes:
- Account creation and management: to create and maintain your kjok account, verify your identity, and enable login.
- Payment processing: to facilitate deposits and withdrawals to and from your registered mobile wallet (bKash, Nagad, Rocket, or Upay).
- Age verification and responsible gaming compliance: to confirm that you are 21 years of age or older and to apply responsible gaming tools such as deposit limits and self-exclusion as requested.
- Fraud prevention and security: to detect and investigate suspicious activity, potential account abuse, bonus fraud, and unauthorised access attempts.
- Customer support: to respond to your enquiries, process account requests, and resolve disputes related to your account, deposits, or withdrawals.
- Platform improvement: to analyse aggregate usage patterns and improve the kjok platform's performance, game library, and payment flow. This analysis uses anonymised or aggregated data and does not identify individual users.
No marketing without consent. kjok does not send unsolicited marketing messages. If you have opted into promotional communications (such as bonus alerts via SMS), you may opt out at any time by contacting [email protected].
3. Payment Data and Wallet Information
kjok processes payments through third-party mobile wallet providers, including bKash, Nagad, Rocket, and Upay. These are independent financial services regulated under Bangladeshi financial law. When you use these services to deposit into or withdraw from your kjok account, you are subject to both kjok's policies and the relevant payment provider's own terms and privacy policy.
kjok records the following payment-related data for each transaction: the mobile wallet type used (e.g. bKash), the masked mobile number associated with the wallet (e.g. 017XXXXXXXX), the transaction reference number issued by the payment provider, the amount in BDT, and the date and time of the transaction in Bangladesh Standard Time (BST, UTC+6). This data is retained for audit and dispute-resolution purposes.
What kjok Does Not Store
kjok does not store your mobile wallet PIN, bKash or Nagad password, OTP codes, or any payment credential that could be used to access your wallet independently. All sensitive payment authentication occurs directly between you and your wallet provider.
SSL Encryption on All Transactions
All data transmitted between your device and kjok's platform — including payment confirmation data — is encrypted using 256-bit SSL. This prevents interception of your data in transit across any network, including Grameenphone, Robi, Banglalink, and Teletalk mobile data connections.
4. Cookies and Tracking Technologies
kjok uses cookies and similar browser storage technologies to operate the platform correctly and improve your experience. Cookies are small text files stored by your browser on your device. kjok does not use cookies to track you across third-party websites or to serve you advertising on other platforms.
Types of Cookies Used
- Session cookies: maintain your login state during a single browsing session. These expire when you close your browser and are essential for the platform to function.
- Preference cookies: store your language preference and display settings so you do not need to reconfigure them on each visit.
- Analytics cookies: collect anonymised data about how the platform is used — which pages are visited most, session duration, game categories accessed — to help us improve the platform. No personally identifiable information is associated with these analytics events.
Most mobile browsers allow you to control cookie settings through your browser preferences. Disabling session cookies will prevent you from logging into your kjok account. Disabling preference and analytics cookies will not prevent platform access but may affect the quality of your experience.
5. Sharing Your Information
kjok does not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:
Payment Processing Partners
We share necessary transaction data (your mobile number, transaction amount, and reference) with bKash, Nagad, Rocket, and Upay solely to initiate and confirm deposits and withdrawals. These providers have their own privacy policies and are independently regulated financial institutions in Bangladesh.
Legal and Regulatory Obligations
kjok may disclose your personal information to law enforcement authorities, regulatory bodies, or other government agencies if required to do so by applicable law, court order, or where kjok reasonably believes disclosure is necessary to prevent fraud, money laundering, or harm to others. kjok will take reasonable steps to notify you of such disclosure unless prohibited by law or court order.
Game Technology Providers
Game providers such as Pragmatic Play, Evolution Gaming, and PG Soft may receive anonymised session identifiers to facilitate game loading and fairness verification (RNG auditing). They do not receive your name, mobile number, or payment details. Game providers are bound by confidentiality obligations under their licensing agreements.
6. Data Retention
kjok retains your personal data for as long as your account is active. If you request account closure, kjok will deactivate your account and remove your personal profile data within 30 days of the request. However, certain categories of data are retained for longer periods where required by law or legitimate business need: transaction records and KYC verification documents are retained for a minimum of 5 years after account closure for financial audit and anti-money-laundering compliance purposes.
Self-exclusion records are retained permanently to prevent re-registration in violation of a self-exclusion request. Log data (technical session data, IP addresses) is retained for a maximum of 12 months and then deleted or fully anonymised.
7. Data Security
kjok implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, and alteration. The key measures in place include:
256-bit SSL Encryption
All data transmitted between your device and kjok's servers is encrypted using industry-standard 256-bit SSL. This applies to login sessions, game play, and all payment-related communications.
Access Controls
Access to systems containing personal data is restricted to authorised kjok personnel only, on a need-to-know basis. All internal access is logged and subject to review.
Account Password Security
Passwords are stored in hashed form using industry-standard cryptographic functions. kjok staff cannot view your password in plain text. You are responsible for choosing a strong password and keeping it confidential. If you suspect your account has been compromised, contact [email protected] immediately.
8. Your Rights Over Your Data
As a kjok user, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and your registered mobile number.
Right of Access You may request a copy of the personal data kjok holds about you. We will provide this within 30 days of a verified request.
Right of Rectification If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
Right of Erasure You may request deletion of your personal data. Where we are legally permitted to do so, we will delete or anonymise your data. Note that transaction records and KYC documents required for legal compliance cannot be deleted before the mandatory retention period expires.
Right to Restrict Processing You may request that we limit how we use your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
Right to Withdraw Consent Where we rely on your consent to process your data (such as for optional promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
kjok will respond to all verified data rights requests within 30 days. In complex cases we may extend this by a further 30 days and will notify you of the extension. There is no fee for exercising your data rights.
9. Children and Underage Users
The kjok platform is strictly intended for adults aged 21 and above. kjok does not knowingly collect personal information from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, delete the associated personal data (subject to any mandatory legal retention obligations), and forfeit any account balance in accordance with our Terms and Conditions.
21+ Only. If you are a parent or guardian and believe your child has registered on kjok, please contact us immediately at [email protected] with the subject line "Underage Account Report". We treat all such reports with the highest priority.
10. Changes to This Privacy Policy
kjok may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable legal standards. When material changes are made, we will make reasonable efforts to notify registered users via the mobile number on file. The updated Policy will be effective immediately upon publication at kjok.bio/privacy-policy.
Your continued use of the kjok platform after any update to this Policy constitutes your acceptance of the revised version. If you do not agree with the updated Policy, you should stop using the platform and may request account closure by contacting [email protected].
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way kjok handles your personal data, our support team is available 24 hours a day, 7 days a week.
Email: [email protected]
Last updated: January 2026
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